Prompt, affordable equipment service
Preferred Dental Services is the endorsed dental equipment service provider for the Wisconsin Dental Association. Branded as WDA Service Solutions, this service empowers dentists to choose a professional and independent equipment service solution separate from their supply purchases. A statewide network of qualified technicians provides WDA members prompt, professional equipment servicing at a flat hourly rate of $180 (billed in 15-minute increments after the first hour) with no additional trip charges or mileage fees. Call toll-free 888-213-7300 with service requests
Q & A:
Q: What is WDA Service Solutions and how does it benefit my dental office?
WDA Service Solutions is a new, endorsed program designed to give dental offices the freedom to choose a professional and independent equipment service solution separate from supply purchases. You are welcome to call the equipment technician of your choice, but this program empowers Wisconsin Dental Association member dentists with purchasing options.
Q: What makes WDA Service Solutions different from other service providers?
WDA Service Solutions utilizes a statewide network of qualified technicians whose primary commitment is to provide dental offices with prompt, professional service to effectively take care of their equipment needs. Additionally, enjoy an exclusive proactive maintenance program to help reduce emergency service calls and costly downtime.
Q: What is the hourly service rate?
The hourly service rate is $180 per hour with a minimum charge of $180. There are no additional trip charges or mileage fees. After the initial hour, time is billed in quarter hour (15-minute) increments.
Q: How do I request a service visit?
Call toll-free 888-213-7300 between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday with your service requests. A qualified technician in your area will be scheduled based upon the urgency and specifics of your request.
Q: If I have an equipment question, can I talk directly with a service technician?
Yes. Call toll-free 888-213-7300 between 7:30 a.m. and 5:30 p.m. CST, Monday through Friday to speak with an experienced technician who will provide you with technical support and assistance over the phone.
Q: Are the service technicians employed by the WDA?
No. WDA Service Solutions is a network of independent service providers who will focus on your equipment needs and are not beholding to other companies’ or organizations’ priorities. These independent dental technicians work together to provide prompt, courteous and professional equipment support. Each participating independent technician is prequalified and agrees to respond, operate and invoice according to WDA Service Solutions parameters. Requests for specific participating service technicians is honored whenever possible.
Q: Can the service technician handle equipment warranties and repairs?
Yes. Our technician network is capable of handling almost any type of repair or warranty issue. In the rare instance that we cannot offer warranty service, the WDA Service Solutions support team will guide you through your repair options; we will always strive to do what’s best for you and your practice. Certain equipment items may require dealer involvement, but we can handle the majority of your equipment needs with quality original equipment manufacturer parts.
Q: I am located in rural Wisconsin. Can I call this service number?
Yes! WDA Service Solutions has a statewide network of experienced technicians. Call toll-free 888-213-7300 to schedule a service visit or maintenance evaluation. Your patronage will help ensure the WDA Service Solutions’ technician network remains strong and widely available.